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Wastech Introduces HelpNET™ for Online Customer Support
Remote HelpNET graphic status screen
Wastech introduces
Wastech HelpNET™, a customer support program
which utilizes the Internet to provide complete
visibility of a customer's process to expert
technical support personnel at Wastech. With the appropriate
permissions, these experts can then view and
diagnose the process in real-time, and also tune the
process or update the software remotely.
Implementation of
HelpNET requires Internet connectivity for the
system, such as VPN, and enabling of appropriate
modules in Wastech's
XENO process control software. These modules
allow real-time data communications and immediate
support for maintenance engineers responsible for
the day-to-day operation of critical waste treatment
systems.
With HelpNET, a
Wastech support engineer can see in real time,
without being on-site, what the process is doing,
the alarm settings, chemical consumption, and
component performance. It’s like having the design
engineers on-site to view the system in operation. Problems can be solved immediately
without affecting production.
Why lose production
waiting for a factory technician to arrive on-site?
Why pay for travel time and for costly on-site
support? HelpNET keeps the process running with
routine monitoring and immediate support, all at
minimum cost.
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Remote HelpNET
control screen |
Remote HelpNET
status screen |
Why HelpNET?
Because customers
want experienced support engineers to:
- Help operators when
they need help.
- Tune the process
based upon real-time data.
- Optimize chemical
usage.
- Identify mechanical
and electrical failures without delay.
- Analyze sensor
performance.
- Define an
appropriate preventive maintenance (PM) program.
- Install software
updates or fixes without disruption and at the lowest
possible cost.
The
HelpNET Plan:
- Monthly engineering
support at a very reasonable cost.
- Immediate on-line
engineering support for process problems or tuning
adjustments.
- Guaranteed one-hour
response for critical failures (Monday-Friday, 8
a.m. to 6 p.m.)
- First 3 months FREE
with Wastech system purchase.
- Annual site license
charge of $1,200 for support and software upgrades.
- Priority scheduling
for contract holders requiring on-site support.
- Actual services
charges of only $31.25 per 15 minutes of online
support
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